07 5598 1505

Palm Beach Neighbourhood Centre (PBNC) is a welcoming place for people to seek support, connect with others and contribute to their local community. We are a hub in the Southern Gold Coast, where everyday people can connect with others through events and activities, use shared facilities, access a range of supports and play a role in strengthening our local community.

 

Over the years PBNC continues to service the community with over 4000 people accessing the centre each year.

In 2025, we are still here, endeavouring to offer a local personalised service to the southern Gold Coast community, stretching our resources as far as we can.

The history of the PBNC is complex, but the service is what it is today, largely due to the years of effort and contributions of staff and volunteers alike.

Client Service Charter

This Charter sets out the standard of service you can expect from the Palm Beach Neighbourhood Centre. With your assistance and feedback, we seek to continuously improve our service.

Clients have the right to:

  • Be treated with dignity and respect at all times
  • Be treated fairly and without bias, regardless of age, gender, identity, sexuality, religion, ability, cultural and linguistic background and communication needs
  • Inclusion and participation, and any barriers to participation identified and treated
  • Privacy and confidentiality
  • Right to access the personal information held by the services, unless limited by law, and to make changes, updates or corrections
  • Individuality, autonomy and choice
  • Receive information about the services they can access with us and their rights in formats that are accessible and culturally sensitive
  • Support to access other services in the community
  • To be an active participant in the assessment, planning and delivery of their supports and services
  • Have services that respond to individual needs and preferences
  • Make informed decisions and choices about their services and their lives overall
  • Have services delivered in a safe, secure and comfortable environment – free from violence, harm, abuse, neglect, exploitation and discrimination
  • Listened to and provide feedback for improving our services and activities
  • Raise a complaint or issue and have it addressed promptly, fairly and respectfully
  • Have a support person/advocate/representative of their choice with them in matters relating to their support

Have their rights upheld in accordance with the Queensland Human Rights Act 2019.

Clients have a responsibility to:

  • Treat staff and volunteers with fairness, honesty and respect
  • Respect other clients, including their rights to privacy and confidentiality
  • Follow our policies and procedures where these relate to service delivery and safety
  • Inform us about how they wish supports to be delivered to meet their individual needs
  • Report any incidents so they can be addressed in the right manner and investigated for continual improvement

Child Safe Organisation

At Palm Beach Neighbourhood Centre every child has the right to be safe and feel safe. We commit to the safety and wellbeing of every child in our care.

To keep children safe, we commit to:

  • implementing the 10 Child Safe Standards
  • providing a safe and supportive environment for all children
  • making sure that children are not exposed to any form of harmful conduct or abuse
  • empowering children to participate in decisions that affect them and share any concerns they may have
  • making sure children know who to approach if they feel unsafe or have any child safety concerns.

As a child safe organisation, we commit to:

  • educating everyone involved in our organisation about what it means to be a child safe organisation, so that we can prevent, detect and effectively respond to child abuse
  • making sure everyone involved in our organisation knows how to appropriately respond to complaints, allegations, disclosures or breaches of our Child Safe Code of Conduct
  • welcoming feedback to continuously improve our child safe policies, procedures and practices
  • making sure that when family and community members interact with our organisation, they are aware that child safety is everyone’s responsibility, and their behaviour aligns with our child safe practices.

Belonging

Confidence

Resilience

PBNC offers:

  • Programs for individuals & families
  • Community education
  • Volunteering opportunities
  • Community development

 PBNC IMPACT SNAPSHOT 2024

Privacy and Confidentiality

All practitioners at the Palm Beach Neighbourhood centre adhere to proper guidelines for the protection privacy of your information, under privacy legislation. It is understood that in the course of your assessment and the referral process you will share information with your worker. This exchange of information is, of course, for the explicit purpose of assisting you. Where there may be further uses/action involving your private information (e.g. referrals, legal proceedings). This will be discussed at the time with you.